Frequently Asked Questions

Everything you need to know about shopping with Coexist Berlin.

What is the shipping policy for local and international orders?

We offer standard and express shipping within Germany and worldwide. Orders within Berlin typically arrive in 1-2 business days, while international shipping times vary by destination.

How can I return or exchange an item?

You can return any unworn item with original tags within 14 days of receipt. Simply use our online portal to generate a return label or visit our Berlin flagship store for an instant exchange.

Are your garments sustainably produced?

Sustainability is at the core of Coexist Berlin. We use organic cotton, recycled polyester, and partner with local European manufacturers who ensure fair labor practices and ethical production.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Klarna for flexible 'buy now, pay later' options.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our oversized cuts or contacting our support team for personalized advice.

Can I track my order in real-time?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your doorstep.